Where any part of the Repair Services include Fixgadgetonline Ltd’s diagnostic services it is agreed that:

  1. the charges for the diagnostic services are payable regardless of the outcome and accordingly, Fixgadgetonline Ltd’s no fix-no fee policy (set out in clause 12 below) shall not apply;
  2. Where Fixgadgetonline Ltd diagnoses the fault with your device(s), Fixgadgetonline Ltd will advice you of the cost to repair your device(s). If you wish to proceed with the repair of such device(s), a new contract will come into existence between you and Fixgadgetonline Ltd on the basis of these Terms provided that Fixgadgetonline Ltd agrees to deduct the diagnostic fee paid by you from the cost of the Repair Services; and
  3. where Fixgadgetonline Ltd considers that the device(s) is/are not repairable, the fee for the diagnostic service remains payable to Fixgadgetonline Ltd for carrying out the diagnostic services.