CALL-OUT REPAIR SERVICES – A CONTRACT BETWEEN YOU AND THE RELEVANT ENGINEER.

  1. Where you require Call-Out Repair Services, please note that:
    1. Fixgadgetonline Ltd has built a national network of Fixgadgetonline Ltd approved repair technicians, referred to in these Terms as “Tech’s”;
    2. each Tech on Fixgadgetonline Ltd’s network has been background checked by Fixgadgetonline Ltd and has undergone technical assessments to ensure that the iTech has the right skills to conduct the Call-Out Repair Services to a high standard;
    3. Fixgadgetonline Ltd provides a means to enable customers who seek Call-Out Repair Services to be matched to an Fixgadgetonline Ltd on Fixgadgetonline Ltd’s network of technicians;
    4. Fixgadgetonline Ltd does not provide any repair services whatsoever to you, it is up to the Tech who contacts you to decide whether or not to provide the Call-Out Repair Services to you, and it is up to you to decide whether or not to accept the Call-Out Services from any Tech contacted through Fixgadgetonline Ltd;
    5. The contract for the provision of Call-Out Repair Services will be between you and the Tech on the basis of these Terms; and
    6. the price quoted to you for the Call-Out Repair Services in respect of each device is an indicative non-binding quote issued by Fixgadgetonline Ltd (on behalf of the Tech) based upon information provided by you in relation to each relevant device, including, for example, the fault on the relevant device(s). Accordingly, any such indicative price quotes are subject to detailed verification of each device. The Tech will verify your device(s) on arrival. If there is any change to the indicative price quoted to you (for example, because the information you have provided to Fixgadgetonline Ltd about the defect/fault in your device(s) is incorrect; and/or if the Engineer identifies additional defects with your device(s); and/or if you have booked a particular repair (for example, the device(s) won’t charge up but the Engineer discovers that the actual repair required is a different repair (for example a new screen); and/or Fixgadgetonline Ltd has made a mistake in communicating the pricing to you), the Engineer will notify you to establish whether or not you wish to proceed at the increased cost. Any such increased charge shall only be payable if you agree to such additional price. If you do not agree to the additional price, the Engineer shall not perform the Call-Out Repair Services and shall have no liability to you whatsoever other than to refund any sum previously paid by you relating to the Call-Out Repair Services.
  2. Where you enter into a contract with an Engineer for Call-Out Repair Services, in addition to your rights against the Engineer:
    1. all Call-Out Repair Services will always be covered by the Fixgadgetonline Ltd warranty at clause 13 of these Terms (subject to the provisions of clause 13); and
    2. You may make any complaints regarding the Engineer to us at any time and we shall investigate your complaint.
  3. Where you enter into a contract with an Engineer for Call-Out Repair Services you agree that:
    1. any decision by you to offer or accept repair services for your device(s) once you have been matched with an Engineer through Fixgadgetonline Ltd is a decision made in you sole discretion;
    2. Fixgadgetonline Ltd simply offers information and a method through to connect you and Fixgadgetonline Ltd’s with each other, but Fixgadgetonline Ltd does not and does not intend to provide any services to you or act in any manner as a provider of repair services; and accordingly, save as provided by clause 6.2 (above), Fixgadgetonline Ltd has no liability or responsibility for any Call-Out Repair Services voluntarily provided to you by any Engineer and/or the acts and/or omissions of any Engineer.
  4. If you are a consumer, you may only purchase Call-Out Repair Services if you are at least 18 years old, and will be required to make payment directly to the relevant Engineer.
  5. If you are not a consumer, you confirm that: (a) you have authority to bind any business on whose behalf you seek to purchase Call-Out Repair Services; (b) you and shall make payment for the Call-Out Services to Fixgadgetonline Ltd in accordance with clause 12.6 or 12.7 of these Terms; and (c) these Terms apply to the contract between you and the Fixgadgetonline Ltd to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  6. You may cancel an order for Call-Out Repair Services at any time before the Engineer commences travelling to your location. If your cancellation takes effect once the Engineer has commenced travelling to your location, you will have to pay the Engineer a non-refundable call out fee stated on our site.
  7. The provisions of clause 8.1 (Repair Conditions), clause 10.1 (Liquid Damage Repairs), clause 11.1 (Diagnostic Services), clauses 12.1 to 12.3 (No Fix-No Fee Policy), clause 12.8 (VAT), clause 12.9 (Late Payment), clause 13 (Warranty), clause 14 (Parts), clause 15 (Limitation of Liability), clause 16 (Events beyond our control), and clause 18 (other important terms) shall apply in like terms to the Call-Out Repair Services and the contract between you and the Engineer.