Typically, devices are analysed and directed for repair straightaway and most repairs are carried out within 24-48 hours of receipt. We, at Fix Gadget Online, aim to provide our customers with the prompt and best possible service. However, some cases such as liquid damage repair service, software repairs and repairs associated with motherboard may take more time. Further, depending on the complexity of the repair or availability of required parts, delays may occur.
In any case, we will keep you completely informed about the progress of the repair. Also, you can track your order anytime here.
Before sending in your mobile device for repair, we recommend you check following:
- Backup device to secure data
- Reset device to the original factory settings
- Remove passwords as tracking down passcodes will slow down the repair process
Please note that these steps are essential to ensure complete analysis and repair of the device without compromising your confidential data or privacy.
Please confirm the nature of repair and proceed with the payment. Once done with these two steps, we will send you a box with a free postage label. The box is well-protected, stick postage label to the box or on an envelope and take it to any post office for delivery.
In the course of booking for service, all the payments are made upfront.
Yes, we can. We provide a thorough diagnostic service. When booking for service, please select this option under the correct device in the main repair section menu.
To track your order details, go to order tracker at the top or bottom of our website. Type in your order number and email address, proceed to see the repair progress.
Yes, we have a service centre in London. Please click here and book your appointment
Of course, we provide well-protected and hazard-proof packaging.
Yes, we ask our customers to snap and share pictures of their device in some circumstances. This helps us get access to the damage on the device beforehand.
Sometimes when a device is delivered to us, we cannot analyse it for various reasons such as if the device is password protected and the password/pin code is not supplied, the LCD is damaged and we’re not able to see the display screen right, or other issues that may block our vision and access to the device. In such cases, the device is marked ‘unable to test’.
When a device’s status remains unchanged for a while, it usually means that the device is with the technician or we are waiting on additional parts to be delivered to us. To resolve or get to know more about any such issues, you can always get in touch with us through email email@example.com or by calling us at 020 8257 0527.
As soon as you have placed the service order with us, we send an email confirmation to your inbox. This order confirmation email encloses your order ID.
Yes, you can call us at 020 8257 0527 from 9 am to 4 pm on business days (Monday to Friday) and from 9 am to 1 pm on Saturday.
We consider each case individually and ‘No fix, No fee’ policy does not cover all sorts of repairs. For example water/liquid damage and diagnostic are not covered under this policy. Based on our discretion, we hand out full refund wherever No fix, No fee policy is applicable.
Please note that water/liquid damaged repairs can take up to 7 to 14 days to get fixed.
Depending on the complexity of the issue, motherboard issues can take up to 7 – 14 days to repair.
Mobile software issues can take 7 to 14 days to resolve.
When we repair a waterproof device, it involves unlocking and locking the device cover and other hardware components to get it fixed. Therefore, we cannot guarantee that your device will remain 100% waterproof after the repair is done. However, we use the high-quality equipment and expert resources to carry out a repair to ensure the best possible service and we ensure that no harm is done to the device.
Our well-trained team of quality testers and mobile technicians test the device:
- Once it is delivered to us
- And when it is dispatched from us
Our team analyses the device in multiple ways including but not limited to the cameras, charging port, Wi-Fi, buttons, speakers, vibration, signal, sound, LCD display and a lot more. Here at Fix Gadget Online we ensure that only the best quality is provided to you.
If you want to withdraw your repair order, please do it before posting your device to get the full refund of your service charges. Because once we have received the device and based on the repair services required, we might not be able to cancel the order. However, in case we can, we will deduct postage charges from your repair cost.
No. We do not repair devices that have been blocked, jail broken or bricked at Fix Gadget Online. If we receive such devices, we will send them back and the customer will be refunded. But if the device is sent for a diagnostic or liquid damage the customer will not be refunded.
Yes, we do offer a 12-month warranty on majority of mobile device repairs. However, we will advise you to thoroughly read our Terms and Conditions to get acquainted with the details. Some repairs such as liquid damage are not included in the warranty.
Typically, battery related repair warranty lasts 3-months.
Yes. If you take your device to a third party service provider after getting it repaired by Fix Gadget Online, your warranty with us will become void.
No. We do not cover service related repairs.
We accept all major credit and debit cards in addition to online payments supported by PayPal.
Sometimes when an order is flagged up with fraudulent activity, we do ask our customers to help us serve them better and provide additional information to validate their order. Please know that your security is our priority and we have a very intelligent fraud detection system that helps us detect and avert any potential threat.
No. It is upon your discretion whether you wish to go ahead with the additional repair or not. If you choose to approve the additional repair and process the payment, we will send back your device to our technical team for repair but if you choose to decline the additional repair, we will send back the mobile device as is without further repair. Please feel free to connect with us if you have any questions through email firstname.lastname@example.org or phone 020 8257 0527.
About Fix Gadget Online
Yes, we welcome reviews at Trust Pilot and Google+.
Yes, we are available on Weekend i.e. Saturday and Sunday from 10:00 am to 18:00 pm.
Here’s our address:
5-7 Railway bridge road
Please note that we aim to provide prompt response to all the emails we receive and usual response time is within 24 hours. However, if for any reason you do not receive a response from us, please give us a call on 020 8257 0527 from Monday to Friday between 9:00 am to 4:00 pm and on Saturday 9:00 am to 1:00 pm. If you are a BT email user, please review your email settings and make sure that it allows for email through Gmail accounts else it may be blocked.
If this issue persists, we might ask you to provide us an alternative email address.
Our purpose built and well-protected mail boxes ensure that your device is dispatched and delivered safely to your address and it is returned free of charge. Additionally, you can track your order or device through our online portal. Please note that Free Delivery Policy is exclusive for UK residents.
No. We recommend that you take your box to your local Post Office and deliver through them. Postbox might add needless delays to the process. Don’t forget to get a receipt and tracking number from the local Post Office.
You do not need to pay anything to the Post Office if you choose our Free post service and have received our free of cost post label. In case they ask you to pay for the post, please email or call us right away. For email, write to us at email@example.com or call us on 020 8257 0527 during working hours.
To resolve the issue, please get in touch with us right away (within 3 days of delivery). Also, you can contact us at 020 8257 0527 From Monday to Friday between 9 am to 4 pm and Saturday 9 am to 1 pm or email firstname.lastname@example.org. To proceed with the claim, we will need device with complete packaging. Therefore, please do not dispose of any of the packaging.
Whether you need to change address on an original order or on additional payment, we advise that you contact us prior to the dispatch. Once an item is shipped, we might not be able to make amends in the address. You can contact us through email at email@example.com or call us at 020 8257 0527 from Monday to Friday between 9:00 am to 4:00 pm and on Saturday 9:00 am to 1:00 pm.